Do you have a love in creating memorable experiences? Want to be apart of something extraordinary? Have a passion for leading a team and love LEGO? Then why not join Team Merlin at LEGOLAND Discovery Centre Melbourne!

We currently have a fantastic opportunity for someone looking to progress their leadership career in the Entertainments industry as the Retail Manager, joining the fun at LEGOLAND ® Discovery Centre Melbourne!

About the Role

Working closely with the General Manager and the department duty supervisors, the Retail Manager will be responsible for responsible for the day-to-day smooth and profitable operation of our Retail and Online Store in addition has the ability to work at a quick pace and exhibit situational flexibility. 

Through diligent work and optimal fun, you will strive to achieve the financial targets, achieve ultimate guest satisfaction, as well as lead and develop your team.

Further responsibilities include:

• Ensuring efficient operation of the store both in person and online to achieve optimal results in sales targets, KPI’s, store presentation, visual merchandising, stock levels and labour control.
• Lead and develop the retail team to achieve optimal results through coaching and mentoring. Ensuring training and development plans in place to ensure optimal team moral
• Demonstrates strong service and sales approach, driving revenue through leading by example to maximise up-sells, product knowledge and guest excellence
• Adhere to strong brand guidelines
• Ensure Heath, Safety & Security standards are maintained to company and local regulatory requirements in all areas operations: daily operations, incident management, and manual handling

About You

You are a highly self–motivated leader with proven success managing/supervising a commercial team. Passion for providing excellent experiences to our guests is critical. This combined with your excellent communication, negotiation, interpersonal and organisational skills will be vital in meeting service delivery expectations and getting the most out of your team.

You will also be flexible in your approach to a working roster, including days, nights, weekends, holidays and special events. Retail or sales experience is required and those with a strong stock management skills are highly desirable. 

About the Benefits

The salary is competitive and other perks include:

• Corporate benefits including free access to all our attractions worldwide
• Birthday leave and 3 volunteer days to give back to a social cause you care about
• Autonomy to introduce disruptive thinking in your profession
• Global opportunities to develop and progress your skills and career
• Being part of a business built on fun

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you! 

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering amazing service within a great company and in a team who loves what we do – then we want to hear from you!