Merlin Entertainments

Admissions Host

Location Name ANZ
Job Locations AU-Sydney
Job ID
2025-8912
Employment Type
Variable
Offer/Contract Type
No End Date
Location (Country-State-City)
AU-Sydney

What you'll bring to the team

 

Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experiences? If so, we have an exciting opportunity just for you!

 

We’re seeking enthusiastic individuals to join our team as Casual Admissions Hosts at our iconic Darling Harbour Attractions: SEA LIFE Sydney, WILDLIFE Sydney, and Madame Tussauds Sydney.

To be considered, you must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends.

 

About the Role

As a Casual Admissions Host, you’ll report to the SEA LIFE Sydney Assistant Manager and play a key role in delivering exceptional guest service. You’ll be the first point of contact for our visitors, ensuring their experience starts on the best possible note. This is an active, guest-facing role exposed to the elements, requiring comfort working in both indoor and outdoor environments, including in various weather conditions.

 

Key responsibilities of the role include:

  • Offering the best ticket deals and experience options to make their visit seamless.
  • Managing crowds in both indoor and outdoor areas, rain or shine.
  • Checking tickets while building excitement as guests enter our attractions.
  • Acting as an ambassador for Merlin attractions and for Sydney, assisting with local queries.
  • Supporting health and safety protocols, including monitoring capacity and guest flow.

 

About You

To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!

 

Key Attributes:

  • A fun, dynamic, and friendly personality.
  • Self-motivation and the ability to work independently or as part of a team.
  • Availability to work across all NSW school holidays and public holidays.
  • A genuine enthusiasm for the tourism and attractions industry.
  • Comfortable working outdoors in various weather conditions.

 

Benefits

  • Corporate benefits including free access to all our attractions worldwide 

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions 

  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan 

  • Being part of a business built on fun 

 

About Us 
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.  

 

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.  

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. 
 
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!  

 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.  

 

Please let us know at anzrecruitment@merlinentertainments.biz if you require any adjustments to the recruitment process to support your application. 

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.