Merlin Entertainments

Retail Assistant

Location Name SEA LIFE Melbourne Aquarium
Job Locations AU-Melbourne
Job ID
2025-8719
Employment Type
Variable
Offer/Contract Type
No End Date
Location (Country-State-City)
AU-Melbourne

What you'll bring to the team

 

Do you have the passion and creativity to craft unforgettable experiences in the name of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you?

If you’re looking to be part of a dynamic team that delivers smiles and lasting memories to guests around the world, then you may have exactly what it takes to join Team Merlin at SEA LIFE Melbourne as a Casual Retail Assistant. 

 

 

About the Role

 

We are seeking fun, outgoing individuals with a passion for customer service for casual employees to join our retail teams at SEA LIFE Melbourne. In this position you ensure that all guests receive outstanding customer service. You offer the best deals, help customers find their desired products, use your sales skills to upsell strategically and ensure an all-round flawless commercial experience. Next to working on cash registers you will be helping with deliveries, restock shelves and ensure the overall presentation of the shop is up to standard. You will play a pivotal role in ensuring the smooth operation of the SEA LIFE Melbourne café and retail spaces as well as enhancing every guests visit. You will provide world class service, both front-of-house and back-of-house, in a fast-paced environment that serves over 150,000 people annually.

 

Further responsibilities include:

  • Provide world-class customer service to all guests
  • Working with the Supervisors to improve the operational process of the cafe and retail spaces
  • Support the café staff in other areas of the café to ensure a seamless operation
  • Ensure daily cleaning and organisational tasks are completed fully and on time

 

About You

 

Please note that for this role, Saturday availability is a must.  

 

To shine in this role, you will ideally have:

  • Exceptional interpersonal skills with a high level of confidence in interacting with guests
  • Previous retail experience Proven ability to multi-task and work on multiple projects simultaneously is necessary POS experience is favourable Previous experience in hospitality and upholding food & safety policies
  • Food prep and catering kitchen experience favourable Strong work ethic and the demonstrated ability to work within a fast-paced team-oriented environment
  • Availability on weekends is a huge asset
  • Strong communication skills and are able to build rapport across the business.
  • Ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.

 

Benefits

  • Corporate benefits including free access to all our attractions worldwide 

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions 

  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan 

  • Being part of a business built on fun 

 

About Us 
 
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.  

 

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.  

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. 
 
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!  

 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.  

 

Please let us know at anzrecruitment@merlinentertainments.biz if you require any adjustments to the recruitment process to support your application. 

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.