Do you have the magic in you to create memorable experiences, all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Dream of being part of a team that creates smiles and memories globally, on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne!

About the Role

We currently have a fantastic opportunity to join our team as a Casual Guest Services Host at SEA LIFE Melbourne, part of the Merlin Entertainments group.

Reporting to the Guest Services Manager, you will be the first impression of the world-famous SEA LIFE Melbourne Aquarium. Providing world class customer service, you will be a friendly face in admissions, as well as being a knowledgeable guide at major points throughout the attraction. We are looking for positive, energetic team players who are calm under pressure and dedicated to providing the highest quality experience to all guests who walk through the door.

Main responsibilities include:  

• Ensuring that the safety and wellbeing of all staff and guests is the number one priority
• Knowledge of all ticket and experience offerings, with the key focus on guest satisfaction, perceived value for money and delivery of the highest level of service to guests
• Efficient and accurate Point of Sale operations and appropriate payment handling
• Ability to upsell relevant products or experiences confidently and consistently
• Engaging customer service as a guide across multiple areas of the attraction
• Effective and appropriate communication with guests, team members, supervisors and managers
• Successful guest engagement and operation of our 4D cinema and Virtual Reality experiences
• Maintaining housekeeping and appearance of all Front of House areas
• Involvement in School Holiday campaigns, activations and costume character Meet and Greets

Please note that this role requires weekend, school and public holiday availability.

About You

To shine in this role, you will have a passion for guest experience, with a focus on fun. You will display impeccable customer service skills and a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a similar role is an advantage, but a desire to work in the tourism/attraction industry is essential.

About the Benefits

The salary is competitive and other perks include:

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and careers in tourism and attractions
• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering amazing service within a great company and in a team who loves what we do – then we want to hear from you!