Looking for a role with a difference? Would you like to work for one of the leading global companies in visitor entertainment?

We currently have a fantastic opportunity to join our team as a Ticketing & Merchandising Specialist for our APAC region. This role will be based from our Sydney office in Darling Harbour.

About the Role

Reporting to the Ticketing & Merchandising Manager- APAC, you will be responsible for playing a vital role in managing and optimising Merlin’s ticketing systems to support the success of attractions across the region.  

The role is dynamic and autonomous, requiring a proactive approach to problem-solving and a strong understanding of business operations, ticketing systems, and reporting processes.

Day to day responsibilities include but are not limited to:

• Liaising with various key stakeholders across marketing, operations, finance and retail to ensure seamless ticketing strategies and process.
• Identifying and deliver optimal package solutions by liaising with requestors and Accesso to test, launch, and manage new package requests, ensuring audit requirements are met.
• Action all requested changes and ensure accuracy in the set up across all attractions and associated merchants, working to defined ticketing SLAs
• Provide expertise for implementation of assigned projects and functionality deployments
• Work cross-regionally to support the Global Ticketing Team, as required

About You

A passion for working in the tourism/attraction industry is essential to any of our roles. To shine in this position you will also have:  

• Proven experience managing ticketing and eCommerce applications, with knowledge of Accesso or similar systems highly desirable.
• Familiarity with Merlin’s brands, product offerings, and operational processes is an advantage.
• Proficient in written and spoken English; additional language skills are beneficial.

Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
• Hybrid working model and flexible working policy
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you! 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.