How would you like to work in a fantastic team environment in the beauty of Australia's rainforest? Do you have a passion for delivering memorable experiences? Looking to take your career to new heights?

We have an several exciting opportunities to join our team at Illawarra Fly Treetop Adventures as a Zipline Guide!

Nestled amongst the serenely beautiful landscape of the Southern Highlands and South Coast of New South Wales, our Treetop Walk and Zipline Tours are stunning experiences for all our visitors. Our small and friendly team are what make this experience an award winning one.

About the Role

All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN! As a Zipline Tour Guide you will be responsible for the delivery of friendly and attentive service to the guests of Illawarra Fly. You will be a key to delivering a safe and memorable experience amongst a beautiful rainforest.

Your duties focus on follow safety procedures, using interpersonal skills to connect with guests, fitting safety harnesses, navigate guests through the zipline course; deliver incredible guest experience with focus on strong guest Key Performance Indicators (KPI’s), and ensuring cleanliness of outlets and surrounding areas.

About You

The ideal candidate for this role will want our guests to leave with lasting memories. You will be committed to contributing to a positive work environment through being able to work cohesively with others as well as independently when needed. You will be a great people person and be able to interact positively with all our visitors. Experience within a tourism or customer service role is preferred however not essential. Please note that this role requires weekend, public holiday, and school holiday availability. You are required to have a current First Aid Certificate and Working with Children Check. A moderate level of physical fitness is necessary.

Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you! 

If you require any additional support throughout the recruitment process, please contact hradminanz@merlinentertainments.com.au

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.