Operations Manager | LEGOLAND ® Discovery Centre Melbourne

Do you have a love in creating memorable experiences? Want to be apart of something extraordinary? Have a passion for leading a team and love LEGO? Then why not join Team Merlin at LEGOLAND Discovery Centre Chadstone!

We currently have a fantastic opportunity for someone looking to progress their leadership career in the Entertainments industry as Operations Manager, joining the fun at LEGOLAND ® Discovery Centre Melbourne!

About the Role

Working closely with the General Manager and the department duty supervisors, the Operations Manager will be responsible for responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. 

Through diligent work and optimal fun, you will strive to achieve the financial targets, achieve ultimate guest satisfaction, as well as lead and develop your team.

Further responsibilities include:

• Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
• Meets secondary spends, KPI and Mystery Visitor targets whilst simultaneously controlling expense budgets.
• Ensure Heath, Safety & Security standards are maintained to company and local regulatory requirements in all areas of ride operations: daily operations, operator training, incident management, and inspections. 
• Act as a Duty Manager when business needs dictate, ensuring the smooth day-to-day running of the attraction.

About You

You are a highly self–motivated leader with proven success managing/supervising operational teams. Passion for providing excellent experiences to our guests is critical. This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in meeting service delivery expectations and getting the most out of your team.

You will also be flexible in your approach to a working roster, including days, nights, weekends, holidays and special events. Experience within the leisure, entertainment or retail sector is also considered advantageous.

About the Benefits

The salary is competitive and other perks include:

• Corporate benefits including free access to all our attractions worldwide
• Birthday leave and 3 volunteer days to give back to a social cause you care about
• Autonomy to introduce disruptive thinking in your profession
• Global opportunities to develop and progress your skills and career
• Being part of a business built on fun

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you! 

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering amazing service within a great company and in a team who loves what we do – then we want to hear from you!