Would you like to work for one of the world’s most loved family escapes?

We currently have a fantastic opportunity to join our team as a Retail Assistant Host at our Darling Harbour Attractions, part of the Merlin Entertainments group.

About the Role

As a Retail Assistant, you will be working across multiple outlets, and you will play a key role in achieving store sales targets by delivering outstanding customer service and consistently meeting KPIs. This includes actively engaging customers, identifying sales opportunities, and maintaining high visual merchandising standards to ensure the store is appealing, well-stocked, and aligned with brand guidelines.

Your duties include but are not limited to:

· Always deliver exceptional customer service, creating a positive and engaging in-store experience by meeting and greeting all guests

· Consistently achieve or exceed individual and store sales targets and KPIs (e.g. revenue per capita, Upsell hit rates, guest satisfaction & budget)

· Use effective upselling techniques to maximise every sales opportunity

· Ensure the store is clean, well-presented, and fully stocked at all times

· Process customer transactions accurately and efficiently using the POS system

· Stay up to date with promotions, campaigns, and new product launches

· Work collaboratively with team members to achieve store goals and maintain a positive team environment

· Provide constructive feedback to improve business efficiency and performance.

About You

To shine in this role, you will have a passion for customer service with a focus on fun. Most importantly, you will have a real desire to learn and develop your career with a drive to streamline processes and always look for improvements.

You will be able to work consistent weekends with some weekday availability. You will also have full availability over NSW school holiday periods. You will be able to work shifts of various times, earliest being 6:30am and latest 11pm.

You will also have:

· Necessary retail or sales experience

· A great eye for detail

· Ability to work in a fast-paced, target-driven environment

· Ability to multi-task

· Flexible and adaptable approach

· A genuine passion for delivering memorable guest experiences

· Ability to be approachable and comfortable talking to a range of guests

· Shows a strong ability to problem solve when faced with difficult tasks

· Reliable & punctual

· Ability to work both independently and as part of a team

This role requires the below certifications or willingness to obtain prior to commencement:

· Working With Children Check (WWCC)

Benefits

• Corporate benefits including free access to all our attractions worldwide 

• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions 

• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan 

• Being part of a business built on fun 

About Us 
 
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.  

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussaud, amongst others.  

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. 
 
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!  

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.