Merlin Entertainments

Ride & Experience Host

Location Name SEA LIFE Sydney
Job Locations AU-Sydney
Job ID
2025-10205
Employment Type
Variable
Offer/Contract Type
No End Date
Location (Country-State-City)
AU-Sydney

What you'll bring to the team

 

Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment?  Do you have a passion for creating unforgettable guest experience?  If so, we have an exciting opportunity just for you! We’re seeking enthusiastic individuals to join our team as Casual Ride & Experience Host at SEA LIFE Sydney.

To be considered, you must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends. 

 

About the role 

Sea Life Sydney is looking for some new team members to join our team, who are dedicated to the delivery world-class guest experience standards with a strong focus on health and safety.  

Key Responsibilities:

  • Responsible for the efficient functioning of all SLSA zones GE run activities
  • Maximise guest satisfaction by actively engaging with all guests who enter the attraction
  • Provide excellent customer service to ensure that every guest has a memorable experience
  • Develop and deliver innovative ways of communicating conservation messages in a fun and engaging way
  • Follow all health and safety practises, in particular pertaining to the penguin ride experience
  • Ability to multi-task
  • Strong work ethic and demonstrated ability to work within a fast-paced environment

The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills; information & resources they require to deliver world-class experience standards. 

 

Key expectations include: 

  • Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world 
  • To be adaptable and remain calm under pressure 
  • To have at least 3 days availability, including one weekend day
  • To clearly and effectively communicate and minimise all risk of misunderstandings where possible 
  • Adhere to our core values through language, behaviour and actions 
  • Follow all health, safety and security practices 
  • To be able to problem solve in various dynamic situations 
     

About you 

To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service.  If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!

You will also have:

  • A fun, dynamic and friendly personality
  • Self-motivation and the ability to work independently or as part of a team
  • Availability to work across all NSW school holidays and public holidays
  • A genuine enthusiasm for the tourism and attractions industry

Benefits

  • Corporate benefits including free access to all our attractions worldwide 

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions 

  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan 

  • Being part of a business built on fun 

 

About Us 
 
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.  

 

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.  

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. 
 
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!  

 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.  

Please let us know at anzrecruitment@merlinentertainments.biz if you require any adjustments to the recruitment process to support your application. 

Pay Range

Competitive

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed


At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.