Merlin Entertainments

Guest Experience Host/ Costume Character

Location Name SEA LIFE Sydney
Job Locations AU-Sydney
Job ID
2025-10204
Employment Type
Fixed Term/Seasonal
Offer/Contract Type
Fixed End Date/Seasonal
Location (Country-State-City)
AU-Sydney

What you'll bring to the team

 

Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experience? If so, we have an exciting opportunity just for you!

We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Host & Costume Character Performer at SEA LIFE Sydney.

 

To be considered, you must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends.

 

About the role

As a Costume Character/Performer, you will bring the attraction’s characters to life through engaging performances that enhance guest experiences. You will perform in costume at designated locations, interact with guests, and participate in scheduled entertainment offerings, ensuring an immersive and memorable experience for visitors of all ages.

 

Key Accountabilities

  • Perform in costume as a designated character, adhering to brand guidelines and performance standards.
  • Engage with guests in an enthusiastic and friendly manner, enhancing their experience through interactions and participating in meet – and -greet sessions. Ensure costumes and props are maintained in excellent condition, reporting any damage or concerns promptly.
  • Follow all health and safety protocols, including costume maintenance, hydration breaks, and safe movement practices/
  • Adhere to the attraction's values and guest service expectations.

 

Qualifications & Requirements

  • Previous experience in performance, entertainment, or customer engagement roles preferred.
  • Comfortable wearing a full-body costume, with the ability to maintain energy and enthusiasm for extended periods.
  • Physically fit to meet role demands, including wearing heavy costumes and standing for extended periods.
  • Maximum height of 161cm
  • Maximum shoe size 7
  • Ability to lift and carry up to 11kg

 

About you

To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!

 

You will also have:

  • A fun, dynamic and friendly personality
  • Self-motivation and the ability to work independently or as part of a team
  • Availability to work across all NSW school holidays and public holidays
  • A genuine enthusiasm for the tourism and attractions industry

 

 

Benefits 

  • Corporate benefits including free access to all our attractions worldwide 

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions 

  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan 

  • Being part of a business built on fun 

 

 

About Us 
 
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.  

 

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.  

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. 
 
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!  

 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.  

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.