Merlin Entertainments

Food & Beverage and Retail Attendant

Location Name Sydney Tower Eye
Job Locations AU-Sydney
Job ID
2025-10110
Employment Type
Fixed Term/Seasonal
Offer/Contract Type
No End Date
Location (Country-State-City)
AU-Sydney

What you'll bring to the team

 

Are you looking to take customer service to new heights? How would you like to spend your day in one of Sydney's most iconic tourist attractions?

We currently have an amazing opportunity for passionate individuals looking to join the Commercial team at the Sydney Tower Eye as a Casual Food and Beverage and Retail Attendant!

 

 

About the role

 

The Sydney Tower Eye is keeping an 'eye' out for enthusiastic team members who are dedicated to the delivery of world class guest service.

Your role will be focused on providing exemplary service by:

  • Selling products at our gift shop and F&B store
  • Accepting and cross-checking deliveries
  • Restocking and merchandising
  • Confidence in product knowledge and upselling
  • Welcoming guests to the attraction and assisting with sales at the admissions entry point
  • Operating Virtual Reality simulator experience
  • Preparing coffee and tea
  • Understanding food safety procedures

The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills, information & resources they require to deliver an exceptional guest experience.

 

 

About you

 

The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.

To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey. Experience in a similar role and exposure within tourism is ideal.

 

Key expectations include:

  • Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
  • To be adaptable and remain calm under pressure
  • To work in all departments across the attraction
  • To have at least 3 days availability and be able to work as early as 9am and as late as 9:30pm
  • To clearly and effectively communicate and minimise all risk of misunderstandings where possible
  • Adhere to our core values through language, behaviour and actions
  • Follow all health, safety and security practices
  • To be able to problem solve in various dynamic situations

 

About the Benefits

  • Corporate benefits including free access to all our attractions worldwide 

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions 

  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan 

  • Being part of a business built on fun 

 

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.  

 

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.  

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. 
 
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!  

 

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.  

Please let us know at anzrecruitment@merlinentertainments.biz if you require any adjustments to the recruitment process to support your application. 

Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.